EXCHANGES AND REFUNDS

1. Notify us by email within 7 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 7 days from your notification.
4. The return shipment cost must be paid by you, and is not covered by Love Milo
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is:

13 Clyde st
Hout Bay
7872
Cape Town
South Africa
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: matt@lovemilo.com
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. 
If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case.
If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. 
 
Please note that items bought on sale cannot be exchanged.